Mazda Training manual — part 113
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Dealing with Complaints
Curriculum Training
25
10. Repair order processing/quality
Customer Expectations
Your Duty of Care – and Consequences
of Getting It Wrong
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Dealing with Complaints
26
Curriculum Training
11. Invoicing
Customer Expectations
Your Duty of Care – and Consequences
of Getting It Wrong
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Dealing with Complaints
Curriculum Training
27
12. Customer information and vehicle return
Customer Expectations
Your Duty of Care – and Consequences
of Getting It Wrong
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Dealing with Complaints
28
Curriculum Training
13. Customer follow-up
Customer Expectations
Your Duty of Care – and Consequences
of Getting It Wrong
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