Mazda Training manual — part 111
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Dealing with Complaints
Curriculum Training
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2. Introduction of service personnel
Customer Expectations
Your Duty of Care – and Consequences
of Getting It Wrong
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Dealing with Complaints
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Curriculum Training
3. Active customer contact
Customer Expectations
Your Duty of Care – and Consequences
of Getting It Wrong
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Dealing with Complaints
Curriculum Training
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4. Appointment scheduling service
Customer Expectations
Your Duty of Care – and Consequences
of Getting It Wrong
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Dealing with Complaints
20
Curriculum Training
5. Personalised reception
Customer Expectations
Your Duty of Care – and Consequences
of Getting It Wrong
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