Mazda Training manual — part 162

Conflict Management

Curriculum Training

55

Getting stress under control

When we are faced with a stressful situation we often don’t know what we can do.

We worry and become more stressed.

Try this four-step approach:

• Be aware of what stresses you – and how you react to it
• Recognise what you can change
• Learn to moderate your emotional and physical responses
• Build your physical reserves, and maintain your emotional reserves.

Your Notes

Conflict

Management

56

Curriculum Training

4.5

Review of the Session

In this session we have examined the best ways to deal with conflict and stress; the
techniques and skills to be used.

AC15 – SESSION REVIEW

Your Notes

Practical Skills

Curriculum Training

57

5. Practical

Skills

AC16 – PRACTICAL LEARNING

Practical

Skills

58

Curriculum Training