Mazda Training manual — part 160

Conflict Management

Curriculum Training

47

Now complete the scoring sheet, coming to a total for each column. Circle, below, the
letters that you circled for each item on the questionnaire.

Competing

(Forcing)

Collaborating

(Problem Solving)

Compromising

(Sharing)

Avoiding

(Withdrawal)

Accommodating

(Smoothing)

1

A

B

2

B

A

3 A

B

4

A

B

5

A

B

6 B

A

7

B

A

8 A

B

9 B

A

10 A

B

11

A

B

12

B

A

13 B

A

14 B

A

15

B

A

16 B

A

17 A

B

18

B

A

19

A

B

20

A

B

21

B

A

22 B

A

23

A

B

24

B

A

25 A

B

26

B

A

27 A

B

28

B

A

29

A

B

30

B

A

TOTAL

Conflict

Management

48

Curriculum Training

The Competitor: Assertive / Uncooperative

Winning is everything and nothing is going to stop you.

Useful when:
• you want to force a solution
• you want to assert your authority
It is not the style to use when you wish to work well with other people, as it ignores others’
feelings and opinions.

The Compromiser: (Middle of the Road)

Winning something, while losing a little, is OK.

Useful when:
• two opponents with equal powers are strongly committed to mutual goals
• you want to achieve a temporary settlement to a complex issue
• you need to get a problem sorted out quickly.

The Avoider: Unassertive / Uncooperative

“This isn’t the right place or time to address this issue.”

However, it can be useful when:
• an issue is trivial or when other more important matters have to be dealt with
• the potential damage of confronting the conflict outweighs the benefits of resolving it
• you want time to let people cool down
• others can resolve the problem more effectively than you can.

The Accommodator: Unassertive / Cooperative

The need to put your own opinion across is less important than maintaining a relationship.

Useful when:
• you want to show that you are reasonable
• the issue is more important to some other person than it is to you
• preserving harmony and avoiding disruption are particularly important
• it would help others to develop by learning from their mistakes.

Conflict Management

Curriculum Training

49

The Collaborator: Assertive / Cooperative

Teamwork and cooperation help everyone achieve their goals – and maintain relationships.

Useful when:
• you need to find a solution when both sets of concern are too important to compromise
• your objective is to learn – understanding the views of others
• you need commitment from everyone
• it would be useful to overcome any hard feelings that have arisen.

Conflict

Management

50

Curriculum Training

COMPETITOR

I WIN – YOU LOSE

COLLABORATOR

I WIN – YOU WIN

COMPROMISER

YOU BEND – I BEND

ASSERTIVE

UNASSERTIVE

AVOIDER

NO WINNER – NO LOSER

ACCOMMODATOR

I LOSE – YOU WIN

UNCOOPERATIVE

COOPERATIVE

ASSERTIVENESS

COOPERATION

The act of working together to reach a solution suitable for us both:
• Give and take
• Teamwork.

Your Notes