Mitsubishi Montero (1991+). Manual — part 207

Loose . . . . ... B ... Require repair or replacement

of affected component.

Lug nut installed

backward . . . ... B .. Require repair or replacement.

Lug nut mating type

incorrect . . . .. B . . Require replacement of nut.

Lug nut mating surface

dished . . . . . A . . Require replacement of nut.

Lug nut rounded . . . A . (2) Require replacement of nut.

Lug nut seized . . .. A . (2) Require replacement of nut.

Stud incorrect . . .. B . Require replacement of stud.

Threads damaged . . . A ... Require repair or replacement

of component with damaged

threads.

Threads stripped . . A . . .. Require replacement of

component with stripped

threads.

(1) - Some manufacturers require replacement of all studs on

that wheel if two or more studs or nuts on the same

wheel are broken or missing.

(2) - Only required if removing wheel.

WHEELS (RIMS)

WARNING: Mounting a regular tire on a high-pressure compact spare

wheel is not permitted. Attempting to mount a tire of one

diameter on a wheel of a different diameter or flange

type may result in serious injury or death. If the wheel

identification stamp is not legible, or cannot be found,

do not use the wheel until the size and type have been

properly identified. Wheels of different diameter,

offset, or width cannot be mixed on the same axle. Bead

seat tapers cannot be interchanged.

WHEEL (RIM) INSPECTION

Condition Code Procedure

Bead leaking, caused

by wheel . . . ... A . . ... ( 1) Require repair or

replacement.

Bent hub mounting

surface . . . . A . . . Require replacement.

Bent rim, causing

vibration . . . .. 2 . . (1) Suggest replacement.

Broken . . . . .. A . . . Require replacement.

Cast wheel porous,

causing a leak . . . A .. Require repair or replacement.

Clip-on balance weight is

incorrect type

for rim flange . . . 2 . . . Suggest replacement.

Corrosion, affecting

structural integrity ... A . . . Require replacement.

Corrosion build-up on

wheel mounting

surface . . . . A . . . . . Require repair.

Cracked . . . . . A . . . Require replacement.

Directional/asymmetrical

wheels mounted

incorrectly . . . B . ... Require remounting and/or

repositioning.

Load capacity less than

OEM specifications . . B . . . Require replacement.

Offset mismatched

on same axle . . ... B . . . Require replacement.

Rivets leaking . . .. A . . . Require replacement.

Run-out beyond

OEM specs . . . .. B . . . Require replacement.

Stud holes elongated . A . . (2) Require replacement.

Welded or brazed

repair . . . . . 2 . . . Suggest replacement.

Welds leaking . . ... A . . . Require replacement.

Wheel centering (pilot)

hole incorrect . . . B . . . Require replacement.

(1) - CAUTION: DO NOT attempt to correct a bent rim.

(2) - Inspect wheel attaching hardware for damage.

* SYMPTOM CHECK LIST *

1991 Mitsubishi Montero

SYMPTOM CHECK LIST WORKSHEETS

* PLEASE READ THIS FIRST *

NOTE: This article is intended for general information purposes

only. It does not apply specifically to one make or model.

PURPOSE

Why Use the Symptom Check List Worksheets?

One of the most difficult and critical lines of communication

is between the service customer and the technician. The clearer the

technician understands the customer’s concerns, the more likely the

problem will be "fixed right the first time".

The Symptom Check List Worksheets in this article are

designed to improve this communication. When used consistently, they

can be helpful in reducing shop comebacks, increasing technician

productivity, and producing satisfied customers. They also provide

other benefits:

* Reduce "No Trouble Found" problems

* Increase customer involvement

* Customer perceive that "they really care and listen"

* Save time during peak write-up periods

* Reduce recontacting customers for additional information

* Improve night drop information

* Insure all the right questions are asked at write-up

Making the Worksheets a Part of Your Normal Routine

The following information contains ideas that may be helpful

in forming habits that promote daily use of the Symptom Check Lists:

* HAVE THE SERVICE ADVISER FILL OUT THE FORM(S) WITH THE

CUSTOMER WHENEVER POSSIBLE.

* Place them in your night drop for the customer to fill out,

along with an instruction sheet to help them understand what

to do.

* Hand out the worksheets to customers while they wait in line

during the peak morning rush and ask them to fill it out. It

will save time for all concerned and improve the quality of

information received from the customer.

* Make sure it is attached to the hard copy when it goes to the

technician.

* Place a copy with the final repair papers and review it with

the customer at delivery.

* Put a new worksheet in the glovebox of all departing

customers.

* Require that you personally see a copy of all worksheets

filled out for shop comebacks.

* Hold a shop meeting to get employee buy-in and their ideas on

how to make it effective in your shop.

There are many other ways to utilize the concept, but as with

every other idea, successful implementation depends on employee

involvement and buy-in.

SYMPTOM CHECK LIST WORKSHEETS

CONDENSED VERSION - ALL ON ONE PAGE

NOTE: Have the service adviser fill out this form with the customer

whenever possible.

Fig. 1: Entire Vehicle - Symptom Check List For Customer

FULL VERSION - ALL ON FOUR PAGES

NOTE: Have the service adviser fill out these forms with the