Mazda Training manual — part 120

Conflict Management

Curriculum Training

53

4.4

Dealing with Stress

We all feel stress at times - over one third of all absences in the workplace are attributed to
stress related illnesses.
• While some stress is unavoidable, some can be avoided.
• Low level stress can be good and help you improve your performance.

AC14 – STRESS RELIEF

What causes stress?

Stress comes from both the inside and the outside.
• Outside stress reflects the pressure you are under from your job, family, financial

commitments and so on.

• Inside stress reflects your reaction to these and comes from your feelings, beliefs and

attitudes.

Some examples:

OUTSIDE SOURCES

INSIDE SOURCES

Debts

Accidents

Arguments

Divorce

Illness

Moving home

Redundancy

New job

Deaths

Marriage

Too much work – not enough time

Wanting to succeed

Wanting to be liked

Wanting to make others happy

Feeling worried

Feeling jealous

Feeling frustrated

Low self-esteem

Feeling unfulfilled

Anxiety

Panic

Feeling incompetent

Conflict

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Curriculum Training

What are the symptoms?

Some examples:
• Headaches
• Muscular tension
• High blood pressure
• Ulcers
• Skin disorders
• Difficulty sleeping
• Anxiety and depression.

The impact at work

Your Notes

Conflict Management

Curriculum Training

55

Getting stress under control

When we are faced with a stressful situation we often don’t know what we can do.

We worry and become more stressed.

Try this four-step approach:

• Be aware of what stresses you – and how you react to it
• Recognise what you can change
• Learn to moderate your emotional and physical responses
• Build your physical reserves, and maintain your emotional reserves.

Your Notes

Conflict

Management

56

Curriculum Training

4.5

Review of the Session

In this session we have examined the best ways to deal with conflict and stress; the
techniques and skills to be used.

AC15 – SESSION REVIEW

Your Notes