Ford Transit Connect (2016 year). Manual — part 78

Voice command issues

Possible solution(s)

Possible cause(s)

Issue

Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".

The system may not be
reading the name the same
way you are saying it.
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters.

Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.

Your phonebook contacts
may be in CAPS.

The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Ensure you have a compat-
ible smartphone; an Android
with OS 2.3 or higher or an
iPhone 3GS or newer with
iOS 5.0 or higher. Addition-
ally, ensure your phone is

An AppLink capable phone
is not connected to SYNC.

AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not
find any applications.

paired and connected to

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

SYNC in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to
SYNC's USB port with an
Apple USB cable.

Ensure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Ensure the app is running on
your phone. Some apps

AppLink-enabled apps are
not installed and running on
your mobile device.

My phone is connected, but
I still cannot find any apps.

require you to register or
login on the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.

Closing and restarting apps
may help SYNC find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an "Exit' or 'Quit'

Sometime apps do not
properly close and re-open
their connection to SYNC,
over ignition cycles, for
example.

My phone is connected, my
app(s) are running, but I still
cannot find any apps.

option, select that then
restart the app. If the app
does not have that option,
you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then
finding the particular app
and choosing 'Force stop.'
Don't forget to restart the
app afterwards, then select
"Find New Apps" on SYNC.

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

On an iPhone with iOS7+, to
force close an app, double
tab the home button then
swipe up on the app to close
it. Tab the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC's
Mobile App's Menu.

Reset the Bluetooth on your
phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle,
SYNC should be able to
automatically re-connect to
your phone if you press the
"Phone" button.

There is a bluetooth bug on
some order versions of the
Android OS that may cause
apps that were found on
your previous vehicle drive
to not be found again if you
have not turned off
bluetooth.

My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.

AppLink issues

Possible solution(s)

Possible cause(s)

Issue

Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.

The USB connection to
SYNC may need to be reset.

My iPhone phone is
connected, my app is
running, I restarted the app
but I still cannot find it on
SYNC.

Try increasing the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.

The bluetooth volume on
the phone may be low.

I have an Android phone. I
found and started my media
app on SYNC, but there is no
sound or the sound is very
low.

Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford
SYNC" setting, disable that
setting in the app's settings
menu on the phone.

Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your
phone than the number of
availble Bluetooth ports, you
will not see all of your apps
listed in SYNC's mobile apps
menu.

I can only see some of the
AppLink apps running on my
phone listed in SYNC's
Mobile Apps Menu.