Ford Escape Hybrid (2012 year). Manual — part 61

ROADSIDE ASSISTANCE

Vehicles sold in the U.S. : Getting roadside assistance

To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
• 24-hours, seven days a week
• for the coverage period listed on the Roadside Assistance Card

Roadside assistance will cover:
• a flat tire change with a good spare (except vehicles that have been

supplied with a tire inflation kit)

• battery jump start
• lock-out assistance (key replacement cost is the customer’s

responsibility)

• fuel delivery – Independent Service Contractors, if not prohibited by

state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.

• winch out – available within 100 feet (30.5 meters) of a paved or

county maintained road, no recoveries.

• towing – Ford and Lincoln eligible vehicles towed to an authorized

dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).

Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.

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Vehicles sold in the U.S. : Using roadside assistance

Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner’s Guide
portfolio in the glove compartment.

U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.

If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 km). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
will be asked to submit their original receipts.

Vehicles sold in Canada : Getting roadside assistance

Canadian customers who require roadside assistance, call 1–800–665–2006.

Vehicles sold in Canada : Using roadside assistance

Canadian customers who need to obtain roadside information, call
1-800-665-2006 or visit our website at www.ford.ca.

HAZARD FLASHER CONTROL

The hazard flasher is located on the
steering column, just behind the
steering wheel. The hazard flashers
will operate when the ignition is in
any position or if the key is not in
the ignition.

Press the flasher control and all
front and rear direction signals will
flash. Press the flasher control again
to turn them off. Use it when your
vehicle is disabled and is creating a
safety hazard for other motorists.

Note: With extended use, the flasher may run down your low voltage
(underhood) battery.

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FUEL PUMP/HIGH VOLTAGE SHUT-OFF SWITCHES

The fuel pump shut-off switch stops the electric fuel pump from sending
fuel to the engine and the high voltage shut-off switch shuts off power
from the high voltage battery when your vehicle receives a substantial
physical jolt.

After an accident, if the engine does not start, one or both of the
switches may have been activated.

The fuel pump shut-off switch is
located in the front passenger’s
footwell, behind a flip-up cover.

The high voltage shut-off switch is
located in the cargo area on the
passenger side of the vehicle in the
jack compartment, behind the jack
access door. The switch is located
behind the jack.

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To reset the switch(es):

1. Turn the ignition to the off position.

2. Check the fuel system for leaks.

3. If no leaks are apparent, reset the switch by pressing in on the reset
button. Both switches should be checked and reset.

4. Turn the ignition to the on position.

5. Wait a few seconds and return the key to the off position.

6. Make another check for leaks.

If you see or smell fuel, do not reset the fuel pump shut-off or try to
start your vehicle; you could injure yourself or others. Have all the
passengers get out of the vehicle and call the local fire department or a
towing service.

FUSES AND RELAYS

Fuses

If electrical components in the
vehicle are not working, a fuse may
have blown. Blown fuses are
identified by a broken wire within
the fuse. Check the appropriate
fuses before replacing any electrical
components.

Note: Always replace a fuse with one that has the specified amperage
rating. Using a fuse with a higher amperage rating can cause severe wire
damage and could start a fire.

Standard fuse amperage rating and color

COLOR

Fuse

rating

Mini

fuses

Standard

fuses

Maxi

fuses

Cartridge

maxi

fuses

Fuse link

cartridge

2A

Grey

Grey

—

—

—

3A

Violet

Violet

—

—

—

4A

Pink

Pink

—

—

—

5A

Tan

Tan

—

—

—

7.5A

Brown

Brown

—

—

—

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