Citroën Jumpy-Dispatch (2022 year). Manual in english — page 14

210

In the event of a breakdown

2.

Jack.

Used to raise the vehicle.

3.

Wheel bolt cover/wheel trim removal tool.

Depending on the vehicle's equipment, this is

used to remove the wheel bolt covers on alloy

wheels or the wheel trim on steel wheels.

4.

Socket for "anti-theft" wheel bolts.

Used to adapt the wheelbrace to the special

"anti-theft" bolts.

5.

Towing eye.

For more information on

Towing

, please

refer to the corresponding section.

These tools are specific to the vehicle

and may vary according to the level of

equipment.

Do not use them for any other purpose.

The jack must only be used to change a

wheel with a damaged or punctured tyre.

Do not use any jack other than the one

supplied with the vehicle.

If the vehicle does not have its original jack,

contact a CITROËN dealer or a qualified

workshop to obtain the one that was intended

by the manufacturer.

The jack meets European standards, as

defined in the Machinery Directive 2006/42/

CE.

The jack does not require any maintenance.

Accessing the spare wheel

► Access to the spare wheel is from the rear.

► Depending on version, open the side-hinged

doors or the tailgate.

To avoid any unwanted opening of the

electric side door(s), deactivate the

Hands-Free Tailgate Access function in the

vehicle configuration menu.

For more information on the

Hands-free

sliding side door

, refer to the corresponding

section.

► If the vehicle is fitted with a towbar, raise

the rear of the vehicle using the jack (must be

at jacking point

B

) to allow sufficient space to

remove the spare wheel.

Remove the spare wheel from the

carrier

► Access the carrier bolt, located on the rear

door sill.

► Slacken the bolt using the wheelbrace (about

14 turns) until the carrier is low enough to allow

the carrier hook to be disengaged.

► Release the carrier from the hook, take the

spare wheel and place it next to the wheel to be

changed.

211

In the event of a breakdown

8

Refit the spare wheel in the carrier

► Position the wheel facing the carrier.

► Progressively return the wheel to the carrier

by pushing alternately at the left and right until it

is clear of the hook fixing area.

► Engage the carrier on the hook, then tighten

the bolt using the wheelbrace until the bolt is fully

tightened.

Tyre in the carrier

You can change the size of the tyre on the spare

wheel by following the instructions below.

Original

tyre

size

XS-M

XL

215/65 R16

Placing a

225 wheel in

the carrier is

prohibited.

There is no

restriction.

215/60 R17
215/60 R17

M&S

225/55 R17

Placing a 215

wheel in the

carrier is not

recommended

(risk of noise).

A punctured tyre of size 215 or 225 can

be placed in the carrier.

Removing a wheel

Parking the vehicle

Immobilise the vehicle where it does

not obstruct traffic: the ground must be level,

stable and non-slippery.

With a manual gearbox, engage first gear

then switch off the ignition to block the

wheels.

With an automatic gearbox, place the gear

selector in position

P

then switch off the

ignition to block the wheels.

With a drive selector, place the gear selector

in position

P

then switch off the ignition to

block the wheels.

Apply the parking brake, unless it is

programmed to automatic mode (for an

electric parking brake), and check that the

indicator lamp lights up on the instrument

panel.

Ensure that the occupants have left the

vehicle and are located in a safe place.

Never go underneath a vehicle raised using a

jack; use an axle stand.

With an electric parking brake, place a chock

against the wheel diagonally opposite to the

one being replaced.

► With a steel wheel, remove the bolt cover

using tool

3

or the wheel trim by hand.

► With an alloy wheel, remove the cover from

each of the bolts using tool

3

.

► If the vehicle is so equipped, fit security bolt

socket

4

to wheelbrace

1

to slacken the security

bolt.

►

Slacken

(without removing) the other wheel

bolts using just wheelbrace

1

.

212

In the event of a breakdown

► Place the foot of the jack on the ground and

ensure that it is directly below the

A

or

B

jacking

point provided on the underbody, whichever is

closest to the wheel to be changed.

► Use the knob to extend the jack

2

until its

head comes into contact with jacking point

A

or

B

, whichever is used; contact surface

A

or

B

on

the vehicle must be correctly engaged with the

central part of the head of the jack.

► Raise the vehicle until there is sufficient

space between the wheel and the ground, to

then easily fit the spare (not punctured) wheel.

Risk of injury!

Ensure that the jack is stable. If the

ground is slippery or loose, the jack may slip

or collapse.

Ensure that the jack is positioned strictly at

one of the jacking points

A

or

B

under the

vehicle, making sure that the vehicle's contact

surface is correctly centred on the head of the

jack. Otherwise, there is a risk of damage to

the vehicle and/or of the jack collapsing.

► Remove the bolts and store them in a clean

place.

► Remove the wheel.

Fitting the wheel

► Fit the wheel on the hub.

► Screw in the bolts by hand as far as possible.

► If fitted to your vehicle,

pre-tighten

the anti-

theft bolt using the wheelbrace

1

fitted with the

anti-theft socket

4

.

►

Pre-tighten

the other bolts using the

wheelbrace

1

only.

213

In the event of a breakdown

8

► Lower the vehicle again fully.

► Fold jack

2

and remove it.

► If fitted to your vehicle, tighten the anti-theft

bolt using the wheelbrace

1

fitted with the anti-

theft socket

4

.

►

Tighten

the other bolts using the

wheelbrace

1

only.

► Stow the tools in the tool box.

Fitting a steel or "space-saver" type

spare wheel

If the vehicle is fitted with alloy wheels, the

washers

A

do not make contact with the steel

or "space-saver" type spare wheel. The wheel

is held in place by the conical contact surface

B

of each bolt.

After changing a wheel

Stow the punctured wheel in the carrier.

Go promptly to a CITROËN dealer or a

qualified workshop.

Have the punctured tyre examined. After

inspection, the technician will advise you on

whether the tyre can be repaired or if it must

be replaced.

Some driving aid functions should be

disabled, e.g. the Active Safety Brake.

If your vehicle has tyre under-inflation

detection, check the tyre pressures and

reinitialise the system.

For more information on

Tyre under-inflation

detection

, refer to the corresponding section.

Tyre under

-inflation detection

The steel spare wheel does not have a

sensor.

Wheel with wheel trim

When refitting the wheel

, refit the wheel

trim, starting by aligning the cutout with the

valve and then pushing the trim into place all

round its edge with the palm of your hand.

Changing a bulb

In some weather conditions (e.g. low

temperature or humidity), misting on the

internal surface of the glass of the headlamps

and rear lamps is normal, and will disappear

after the lamps have been on for a few

minutes.

The headlamps have polycarbonate

lenses with a protective coating:

–

Do not clean them with a dry or abrasive

cloth, nor with detergent or solvent

products.

– Use a sponge and soapy water or a pH

neutral product.

– When using a high-pressure washer on

persistent marks, do not keep the lance

directed towards the headlamps, lamps or

their edges for too long, so as not to damage

their protective coating and seals.

Changing a bulb must only be done with

the ignition off and after the headlamp /

lamp has been switched off for several

minutes - risk of serious burns!

Do not touch the bulb directly with your

fingers; use a lint-free cloth.

It is essential only to use anti-ultraviolet

(UV) type bulbs, so as not to damage the

headlamp.

Always replace a failed bulb with a new bulb

of the same type and specification. To avoid

lighting imbalance, replace the bulbs in pairs.

214

In the event of a breakdown

Halogen bulbs (Hx)

To ensure good quality lighting, check

that the bulb is correctly positioned in its

housing.

Opening the bonnet/Accessing the

bulbs

Proceed with caution when the engine is hot -

risk of burns!

Take care with objects or clothing that could

be caught in the blades of the cooling fan -

risk of strangulation!

After changing a bulb

To refit, carry out the operations in

reverse order to removal.

Close the protective cover very carefully to

guarantee the sealing of the lamps.

Model with halogen

headlamps

1.

Sidelamps (W5W-5W)

2.

Main beam headlamps (H1-55W)

3.

Dipped beam headlamps (H7-55W)

4.

Daytime running lamps (W21W LL-21W)

5.

Direction indicators (PY21W-21W amber)

Model with Xenon

headlamps

1.

Main beam headlamps (H1-55W)

2.

Dipped beam headlamps (D8S-25W)

3.

Direction indicators (PY21W-21W amber)

Be aware of the zone behind the right

lamp (vehicle direction), which may be

hot with a risk of burning (degassing hoses).

Accessing the bulbs

► Press the upper clip on the cover then tilt it

backwards to remove it.

Dipped beam headlamps

► Press the lower clip on the connector and

remove the assembly of connector and bulb.

► Pull out the bulb and replace it.

When refitting the connector and bulb in

the lamp unit, correctly position the

assembly in its housing until it clicks into

place.

Do not touch the Xenon lamps (D8S)

– risk of electrocution!

If you need to replace this type of bulb, you

must contact a CITROËN dealer or a qualified

workshop.

Daytime running lamps

► Press the two side clips on the connector and

remove the assembly of connector and bulb.

► Pull out the bulb and replace it.

215

In the event of a breakdown

8

Sidelamps

► Press the two side clips on the connector and

remove the assembly of connector and bulb.

► Pull out the bulb and replace it.

Main beam headlamps

► Press the lower clip on the connector and

remove the assembly of connector and bulb.

► Pull out the bulb and replace it.

Direction indicators

► Turn the bulb holder a quarter turn

anti-clockwise.

► Remove the bulb holder and replace the

faulty bulb.

Rapid flashing of a direction indicator

lamp (left or right) indicates that one of

the bulbs on the corresponding side has

failed.

Amber-coloured bulbs must be replaced

by bulbs with identical specifications and

colour.

Daytime running lamps/

sidelamps

For the replacement of these bulbs, contact a

CITROËN dealer or a qualified workshop.

A replacement kit for the LEDs is available from

CITROËN dealers.

Front foglamps (H11-55W)

► Underneath the front bumper, slacken the

bolts on deflector

A

, then remove it.

► Press the locking clip and disconnect the

connector.

► Unscrew the bulb holder a quarter turn anti-

clockwise and remove it.

► Replace the faulty bulb.

You can also contact a CITROËN dealer

or a qualified workshop to replace these

bulbs.

216

In the event of a breakdown

Direction indicator side

repeater

– Push the repeater towards the rear and

release it.

– When refitting, engage the repeater towards

the front and then slide it backwards.

Amber coloured bulbs (direction indicators and

side repeaters) must be replaced with bulbs of

identical specification and colour.

Rear lamps

1.

Brake lamps/Sidelamps (P21/5W-21/5W)

2.

Direction indicators (PY21W-21W amber)

3.

Reversing lamps (P21W-21W)

4.

Foglamps/Sidelamps (P21/4W-21/4W)

For vehicles with interior trim, contact a

CITROËN dealer or a qualified workshop

to have the work done.

► Identify the defective lamp and then,

depending on the version, open the rear doors or

the tailgate.

► With side-hinged doors, unscrew the 2 fixing

screws from the outside.

► With the tailgate, unclip the plastic trim from

the outside and then tilt it outwards to remove it.

Then unscrew the 2 fixing screws.

► From the inside, and depending on the

version, remove the ventilation grille.

► While holding the lamp in place, press the

clip on the inside then carefully remove the lamp.

► Disconnect the electrical connector.

► Spread the 3 lugs slightly, then extract the

bulb holder.

► Remove the faulty bulb by pressing lightly on

it, then turning it a quarter turn clockwise.

► Replace the bulb.

Third brake lamp (W5W - 5W)

► Depending on version, open the rear left-

hand door or tailgate.

217

In the event of a breakdown

8

► With side-hinged doors, remove the plastic

cover with the aid of a screwdriver.

► With a tailgate, unclip the trim at each end,

rotating it from bottom to top, then unclip the

centre clips to remove it.

► Using a screwdriver through the aperture,

push the lamp towards the outside.

► Disconnect the electrical connector and then

remove the lamp.

► Unscrew the bulb holder a quarter turn anti-

clockwise and replace the faulty bulb.

To refit, press on the lamp to clip it into place.

Number plate lamps (W5W-W)

► Insert a thin screwdriver into one of the cut-

outs on the exterior of the lens.

► Push it outwards to unclip it.

► Remove the lens and replace the faulty bulb.

To refit, press the lens to clip it in.

Courtesy lamps (front and

rear)

LED courtesy lamps

For the replacement of these bulbs, contact a

CITROËN dealer or a qualified workshop.

A replacement kit for the LEDs is available from

CITROËN dealers.

Courtesy lamps with bulb

W5W-5W

► Unclip the lens by inserting a thin screwdriver

into the slots at each side of the courtesy lamp.

► Remove the bulb and change it.

To refit, clip the lens in place and ensure that it

is secure.

218

In the event of a breakdown

Platform cab (rear lamps)

1.

Direction indicators (P21W-21W).

2.

Brake lamps (P21W-21W).

3.

Sidelamps (R10W-10W).

4.

Reversing lamps (P21W-21W).

5.

Foglamps (P21W-21W).

► Locate the faulty bulb.

► Unscrew the 4 fixing screws from the lens

unit and remove it.

► Remove the faulty bulb by pressing lightly on

it, then turning it a quarter turn clockwise.

► Change the bulb.

Fuses

Changing a fuse

All work must be carried out only by a

CITROËN dealer or a qualified workshop

The replacement of a fuse by a third party

could cause a serious malfunction of the

vehicle.

Installing electrical accessories

The vehicle's electrical system is

designed to operate with standard or optional

equipment.

Before fitting other electrical equipment

or accessories to your vehicle, contact a

CITROËN dealer or a qualified workshop.

CITROËN accepts no responsibility for

the cost incurred in repairing the vehicle

or for rectifying malfunctions resulting from

the installation of accessories not supplied or

not recommended by CITROËN and not

installed in accordance with its

recommendations, in particular when the

combined power consumption of all of the

additional equipment connected exceeds 10

milliamperes.

12 V battery / Accessory

battery

Procedure for starting the engine using another

battery or for charging a discharged battery.

Lead-acid starter batteries

These batteries contain harmful

substances (sulphuric acid and lead).

They must be disposed of in accordance

with regulations and must never under any

circumstances be discarded with household

waste.

Dispose of used batteries at a designated

collection point.

Protect your eyes and face before

handling the battery.

All operations on the battery must be carried

out in a well ventilated area and away from

naked flames and sources of sparks, to avoid

any risk of explosion or fire.

Wash your hands afterwards.

Electric motor

Flat accessory battery

It is no longer possible to start the motor

or recharge the traction battery.

Precautions before working on the

accessory battery

Select mode

P

, switch off the ignition, check

that the instrument panel is off and that the

vehicle is not being charged.

Jump-starting another vehicle

Do not use the accessory battery to

jump-start another vehicle or to charge

another vehicle's battery.

219

In the event of a breakdown

8

Symbols

No sparks or naked flames, no smoking.

Always protect your eyes. Explosive

gases can cause blindness and injury.

Keep the vehicle's battery out of the reach

of children.

The vehicle's battery contains sulphuric

acid which can make you go blind or

cause severe burns.

For more information, refer to the

handbook.

Explosive gases can be present close to

the battery.

Always replace the battery with one of

equivalent specification.

Access to the battery

The battery is located under the bonnet.

► Open the bonnet using the interior release

lever, then the exterior safety catch.

► Secure the bonnet stay.

► Remove the plastic cover to access the (+)

terminal, if your vehicle has one.

The battery (-) terminal is not accessible.

There is a remote earth point near the battery.

For more information on the

Bonnet

and

the

Engine

, refer to the corresponding

sections.

Starting using another

battery

If the vehicle's battery is flat, the engine can be

started using a backup battery (either external or

from another vehicle) and jump leads or using a

battery booster.

Never start the engine by connecting a

battery charger.

Never use a 24 V or higher battery booster.

Check beforehand that the backup battery

has a nominal voltage of 12 V and a capacity

at least equal to that of the discharged

battery.

The two vehicles must not be in contact with

each other.

Switch off all electricity-consuming equipment

on both vehicles (audio system, wipers,

lighting, etc.).

Make sure that the jump leads are well away

from the engine’s moving parts (fan, belt,

etc.).

Do not disconnect the (+) terminal while the

engine is running.

► Lift the plastic cover on the (+) terminal, if the

vehicle has one.

► Connect the red cable to the (+) terminal of

flat battery

A

(at the metal elbow), then to the

(+) terminal of the backup battery

B

or of the

booster.

► Connect one end of the green or black cable

to the (-) terminal of the backup battery

B

or of

220

In the event of a breakdown

the booster (or to an earth point on the assisting

vehicle).

► Connect the other end of the green or black

cable to the earth point

C

.

► Start the engine on the assisting vehicle and

leave it running for a few minutes.

► Operate the starter on the broken down

vehicle and let the engine run.

If the engine does not start immediately, switch

off the ignition and wait a few moments before

trying again.

► Wait for it to return to idle.

► Disconnect the jump leads

in reverse order

.

► Refit the plastic cover to the (+) terminal, if

the vehicle has one.

► Allow the engine to run for at least

30 minutes, with the vehicle stationary, so that

the battery reaches an adequate state of charge.

Driving immediately without having

reached a sufficient level of charge may

affect some of the vehicle's functions (e.g.

Stop & Start).

To disconnect, proceed in reverse order.

Automatic gearbox

Never try to start the engine by pushing

the vehicle.

Charging the battery using a

battery charger

For optimum service life of the battery, it is

essential to maintain an adequate state of

charge.

In some circumstances, it may be necessary to

charge the battery:

– When using the vehicle mainly for short

journeys.

– If the vehicle is to be taken off the road for

several weeks.

Contact a CITROËN dealer or a qualified

workshop.

To charge the vehicle's battery yourself,

use only a charger compatible with

lead-acid batteries with a nominal voltage of

12 V.

Follow the instructions provided by the

manufacturer of the charger.

Never reverse polarities.

It is not necessary to disconnect the

battery.

► Switch the ignition off.

► Switch off all electrical consumers (audio

system, lighting, wipers, etc.).

► Switch off charger

B

before connecting

the cables to the battery, so as to avoid any

dangerous sparks.

► Ensure that the charger cables are in good

condition.

► Lift the plastic cover on the (+) terminal, if the

vehicle has one.

► Connect the cables of charger

B

as follows:

• the positive (+) red cable to the (+) terminal

of battery

A

.

• the negative (-) black cable to earth point

C

on the vehicle.

► At the end of the charging operation, switch

off charger

B

before disconnecting the cables

from battery

A

.

221

In the event of a breakdown

8

If this label is present, use only a 12 V

charger to avoid causing irreversible

damage to the electrical components.

24V

12V

Frozen battery

Never try to charge a frozen battery - risk

of explosion!

If the battery has frozen, have it checked by a

CITROËN dealer or by a qualified workshop,

who will verify that the internal components

have not been damaged and that the case

has not cracked, which could lead to a risk of

leakage of toxic and corrosive acid.

Disconnecting/reconnecting

the battery

In order to maintain an adequate state of

charge for starting the engine, we recommend

disconnecting the battery if the vehicle is to be

unused for an extended period.

Before disconnecting the battery:

► Close all openings (doors, tailgate, windows).

► Switch off all electricity-consuming devices

(audio system, wipers, lamps, etc.).

► Switch off the ignition and wait for 4 minutes.

After accessing the battery, it is only necessary

to disconnect the (+) terminal.

Quick-release terminal clamp

Disconnecting the (+) terminal

► Depending on equipment, lift the plastic cover

on the

(+)

terminal.

► Raise lever

A

fully to release clamp

B

.

► Remove clamp

B

by lifting it off.

Reconnecting the (+) terminal

► Raise lever

A

fully.

► Refit open clamp

B

on the

(+)

terminal.

► Push clamp

B

fully down.

► Lower lever

A

to lock clamp

B

.

► Depending on equipment, lower the plastic

cover on the

(+)

terminal.

Do not force the lever when pressing on

it, as if the clamp is not positioned

correctly, locking will then not be possible.

Start the procedure again.

Following reconnection

After reconnecting the battery, turn on the

ignition and wait 1 minute before starting the

engine, to enable the electronic systems to

initialise.

If minor problems nevertheless persist following

this operation, contact a CITROËN dealer or a

qualified workshop.

222

In the event of a breakdown

Referring to the relevant section, reinitialise

certain equipment:

– Remote control key or electronic key

(depending on version).

– Electric windows.

– Date and time.

– Preset radio stations.

The Stop & Start system may not be

operational during the trip following the

first engine start.

In this case, the system will only be available

again after a continuous period with the

vehicle immobilised, the duration of which

depends on the exterior temperature and the

state of charge of the battery (up to about 8

hours).

Towing the vehicle

Procedure for having your vehicle towed or

for towing another vehicle using a removable

mechanical device.

General recommendations

Observe the legislation in force in the

country where you are driving.

Check that the towing vehicle is heavier than

the towed vehicle.

The driver must remain at the wheel of the

towed vehicle and must have a valid driving

licence.

When towing a vehicle with all four wheels on

the ground, always use an approved towbar;

ropes and straps are prohibited.

The towing vehicle must move off gently.

When the vehicle is towed with its engine

off, there is no longer braking and steering

assistance.

A professional recovery service must

be called in the following cases:

– broken down on a motorway or main road;

– not possible to put the gearbox into neutral,

unlock the steering, or release the parking

brake;

– not possible to tow a vehicle with an

automatic gearbox, with the engine running;

– towing with only two wheels on the ground;

– four-wheel drive vehicle;

– no approved towbar available.

Before towing the vehicle, it is essential

to put the vehicle in free-wheeling mode.

For more information on

Free-wheeling

, refer

to the corresponding section.

Electric motor

An electric vehicle cannot under any

circumstances be used to tow another

vehicle.

However, it may be used, for example, to exit

a rut.

With a manual gearbox, place the gear

lever in neutral.

With an automatic gearbox, place the gear

selector in position

N

.

Failure to adhere to this instruction may lead

to damage to some braking components and

the lack of braking assistance on restarting

the engine.

223

In the event of a breakdown

8

Towing constraints

Type of vehicle

(engine/gearbox)

Front wheels on the

ground

Rear wheels on the

ground

Flatbed

4 wheels on the ground

with towbar

Internal combustion/Manual

Internal combustion/Automatic

Electric

In case of battery or electric parking brake failure, it is essential to call a professional using flatbed recovery vehicles (excluding manual gearbox).

Accessing the towing eye

The towing eye is stowed in the tool box.

For more information on the

Tool box

,

refer to the corresponding section.

Towing your vehicle

To access the front screw thread:

– Slide a finger from the centre of the cover

plate to the upper corner (as shown above) to

unclip it.

To be towed:

► Screw the towing eye in fully.

► Install the towbar.

► Put the gearbox into neutral.

Failure to observe this instruction could

result in damage to certain components

(e.g. braking, transmission) and to the

absence of braking assistance the next time

the engine is started.

Never tow the vehicle with the driving

wheels on the ground and the engine off.

► Unlock the steering and release the parking

brake.

► Switch on the hazard warning lamps on both

vehicles in accordance with the legislation in

force in the country in which you are driving.

► Move off gently, drive slowly and only for a

short distance.

224

In the event of a breakdown

Towing another vehicle

To access the rear screw thread:

– Press the cover (as shown above) to unclip it.

To tow:

► Screw the towing eye in fully.

► Install the towbar.

► Switch on the hazard warning lamps on both

vehicles.

► Move off gently, drive slowly and only for a

short distance.

225

Technical data

9

Engine technical data and

towed loads

Engines

The engine characteristics are given in the

vehicle's registration document, as well as in

sales brochures.

Only the values available at the time of

publication are presented in the tables.

Contact a CITROËN dealer or a qualified

workshop to obtain missing values.

The maximum power corresponds to the

value type-approved on a test bed, under

conditions defined by European legislation

(Directive 1999/99/EC).

For more information, contact a CITROËN dealer

or a qualified workshop.

Weights and towed loads

The weights and towed loads relating to

the vehicle are indicated on the registration

document, as well as in sales brochures.

These values are also indicated on the

manufacturer's plate or label.

For more information, contact a CITROËN dealer

or a qualified workshop.

The GTW (Gross Train Weight) and towed load

values indicated are valid up to a maximum

altitude of 1,000 metres. The towed load value

must be reduced by 10% for each additional

1,000 metres of altitude.

The maximum authorised nose weight

corresponds to the weight permitted on the

towball.

When exterior temperatures are high, the

vehicle performance may be limited in

order to protect the engine. When the exterior

temperature is higher than 37°C, reduce the

towed weight.

Towing even with a lightly loaded vehicle

can adversely affect its road holding.

Braking distances are increased when towing

a trailer.

When using a vehicle to tow, never exceed

a speed of 62 mph (100 km/h) (observe the

local legislation in force).